We're building this with ten organisations. Be one of them.
We're a young company with a strong opinion and a working product. We won't show you logos we don't have. What we need now is ten organisations who live this problem every day – and we're paying properly for the privilege.
Founding partners get the product at half price, the founders on a first-name basis, and a real say in what gets built next. In return we ask for the one thing money can't buy at this stage: your honest, public word that it works. And when the tenth place fills, this section comes off the page for good – the founding terms go with it.
- Half price for two years, then today's list price locked for life
- White-glove setup: your client-branded WhatsApp number set up for you, and your people moved onto governed relay groups and one-to-one bridges, done for you
- The trustee pack on day one: data protection impact assessment template, privacy notices, staff and family comms, board briefing
- A named line to the founders and a vote on the roadmap
- In exchange: a reference call and a case study, once we've earned them
The Answerable Guarantee
If a Subject Access Request touches your governed channels and you can't produce the WhatsApp side within one working day, our team works it with you, free – your hands on the records, ours on the method. If it still can't be produced, we refund your full year – every penny of your current year’s fee. The product has one job; this is us betting on it.
The no-hostage clause
Leave whenever you like. The archive was always yours, in your own Microsoft 365 – there is nothing to hand back and barely anything to delete. We confirm in writing that the little we hold is gone, and there are no exit fees. If we're not earning the renewal, we shouldn't have it.
"A named line to the founders" is not a metaphor. I'm Terry Sullivan, I built this, and I read everything sent to enquiries@chat.org.uk myself. If you'd rather take our measure before booking anything, write to me directly.
Pricing built for schools, charities and care providers. No mystery line items.
No sales call needed to see the price; every number below is the number you pay. No platform fees, no per-seat counting, no setup hidden in the small print. One flat price per tier – no per-message fees, no per-participant creep, and adding the people you serve never increases your bill. Annual billing saves around two months on Foundation and Governance, onboarding is on us, and founding places take half off both – Enterprise founding terms are agreed in conversation.
- Your whole team – no per-seat fee
- Unlimited volunteers, families & residents
- 2 client-branded numbers – one for one-to-one family bridges (answered in Teams), one any-size relay group
- Archive in your own Microsoft 365, audit trail included
- Unlimited self-serve search & export · 2 guided SAR responses / year – our team on the call, your people at the keyboard
- Onboarding & group migration included (annual plans)
- Email support, 48-hour response
- Your whole team – no per-seat fee
- Unlimited volunteers, families & residents
- A block of 10 client-branded numbers – one for one-to-one family bridges, nine any-size relay groups
- Bulk export, ready to hand straight to a solicitor or a tribunal
- Unlimited self-serve search & export · 15 guided SAR responses / year
- Retention & hold policies set up with you
- Teams Inbox – families on WhatsApp, your office answering from Teams, one-to-ones and groups alike
- Quarterly compliance reports, drawn from your own evidence trail
- Phone support, next-day response
- As many client-branded numbers as you need (one-to-one bridges + relay groups)
- Unlimited volunteers, families & residents
- Unlimited guided SAR responses
- Retention and legal holds set up across every site, with you
- Multi-site numbers & per-site archives
- Teams Inbox across every site – a channel per home, a thread per family contact and per relay group
- Bespoke connections to the systems you already run (care management, HR, Microsoft 365)
- A named lead and guaranteed response times – with money back when we miss them
- Onboarding & migration across every site included
Find out where you stand before someone asks.
Thirty minutes with our team. Bring your messiest scenario – the group nobody admits to, the leaver with two years of messages – and leave with a one-page, board-ready summary of your WhatsApp exposure, plus a straight answer on whether we're the fit. Even if that answer is no.
The briefing: one page on WhatsApp exposure, written for boards. No follow-up unless you ask for one.