Summer 2026
If someone asked for it tomorrow, could you produce it?
A solicitor's letter asks for "all messages about my mother". A safeguarding review needs a handover chat that sits on the personal phone of someone who left in March. Somewhere in your organisation the honest answer is "on people's own phones" – and not one word of it can be produced.
That is the thing we build against. ComplyChat gives those conversations a channel your organisation owns – as easy as the messaging your people already prefer, verified by text, nothing to install – and once your Microsoft 365 tenant is connected, the lasting record files there: your tenant, your retention rules, per organisation, never pooled with anyone else's. We never become your system of record.
Ten minutes on a call: within the first minute or two you are messaging in a real channel from your own phone, a member of staff answers from Microsoft Teams, and before we hang up a magic link signs you into the client portal, where you can see your own record. You drive it, not us. No pitch deck. Or take our measure first and open a channel yourself, right now, without speaking to anyone: of the thirty-four vendors we surveyed, twenty-six will not even publish a price.
The Answerable Guarantee, in the contract on every tier. If a Subject Access Request touches your channels and you cannot produce the record from them within one working day, our team works it with you, free. If it still cannot be produced, we refund your full year. It does not cover a record you deliberately deleted yourself, or a tenant changed away from the setup we documented with you at onboarding – and it is never withheld for a setup we advised ourselves.
Chair of a board? See what a board's own channel looks like – the board's record, clean from the start. Or ask for the one-page trustee briefing, no call needed.
Product demo · ask it anything
You're chatting to our AI assistant – instant answers from our published pricing and docs. Want a real channel, verified by SMS? Open it here →
There is no such thing as a private work conversation. There is only one you can answer for, and one you cannot.
01 · The exposure. Work conversations about the people we serve happen on channels this organisation does not own. If they were asked for, we could not produce them and we could not hold them, and they end when a phone is replaced or a term expires.
02 · What changes. Those conversations move to a channel we own, which families, volunteers and the public reach from a plain text with nothing to install. Everyone on it is told it is on the record and can object or leave at any time. From the first governed message onward, and once our Microsoft 365 tenant is connected, the record files there – under the retention and legal-hold rules we already run for email.
03 · What it does not fix. It cannot read anyone's personal phone, and it cannot pull in conversations that already happened. Nothing lawful can. The record starts clean, and closing the rest stays governance work for us. Our supplier publishes that on their own website, before we buy.
It outlives the person.
A term ends, a phone is replaced, a member of staff leaves. Their access ends. The record does not move, because it was never anywhere but your own Microsoft 365.
Nobody is watched in secret.
Everyone added to a channel gets a notice that it is on the record. They can object or leave at any time. We supply the wording.
Your own people produce it.
A read-only Replay viewer for a quick look back, and Microsoft Purview search and export in your own tenant, on your own licensing, for the request itself. We do not answer it for you. You do, from your own record – and if you cannot, we refund your year.
The strongest thing we can say about your record is that we do not hold it.
Leave whenever you like. The record was always yours, in your own Microsoft 365 – there is nothing to hand back and barely anything to delete. We confirm in writing that the little we hold is gone, and there are no fees to leave. If we're not earning the renewal, we shouldn't have it.
We surveyed thirty-four vendors in this market. Twenty-five of them pool every client's permanent records in their own cloud. Twenty-six will not publish a price. We do neither.
What would this look like for us?
Three quick questions – see how it works for an organisation like yours, and exactly what it costs. Nothing to fill in, no email needed.
One flat price per tier. Adding more people is always free.
- Two channels – typically one for staff, one for families
- Your whole team, and as many families and volunteers as you like – no charge per person
- Your own local number, answered from Microsoft Teams
- The record in your own Microsoft 365, with retention applied in your own tenant
- Read-only Replay, plus Purview search and export in your own tenant
- Setup included on yearly plans · email support within 48 hours
- Ten channels – one per site, service or team, each with its own record
- Your whole team, and as many families and volunteers as you like – no charge per person
- Local numbers for up to three sites, answered from Microsoft Teams
- Rules for keeping and holding records, set up with you
- Read-only Replay, plus Purview search and bulk export in your own tenant
- Compliance reports every quarter · phone support, reply next day
- As many channels as you like, a separate record per site
- Microsoft Teams across every site, with numbers wherever you reach families
- Retention rules and legal holds, set up across every site with you
- Read-only Replay across every site, including channels you have closed
- Purview search and bulk export across every site, from your own record
- A named lead and promised response times · setup across every site included
Every number is the number you pay, before VAT. Setup is included on every yearly plan. See what is in each tier →
How it works
From your ComplyChat channels and Microsoft Teams to one record in your own Microsoft 365.
Read more →Why us · Security
The lasting record sits in your own Microsoft 365. We save it as it is sent, so deleting a chat does not erase the record – and you can lock it so it cannot be changed. If we ever touched your data, your own access feed would show it.
See the difference →Pricing
One clear price per tier. Adding more people is always free.
See pricing →Questions worth asking.
The long answers, and a dozen more questions, are on the FAQ page.
Ten minutes. You send the first message.
A call with our team. In the first minute or two you send a message in a real channel from your own phone, and a member of staff answers it from Microsoft Teams. Before the call ends we send you a magic link that signs you into the client portal, where you can see your own record. No pitch deck, and a straight answer on whether we are right for you. Even if that answer is no.
The briefing: one page on the risks in your work messaging, written for boards. No follow-up unless you ask for one.